Frequently Asked Questions
Everything you need to know about your Official Charms experience.
What materials are used in Official Charms jewelry?
We use premium materials including 925 Sterling Silver, 14k and 18k Gold plating, and high-grade cubic zirconia to ensure lasting shine and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition with all packaging included for a full refund.
How do I care for my charms?
To maintain their brilliance, avoid contact with harsh chemicals, perfumes, and water. Clean gently with a soft microfiber cloth after each wear.
Do you offer a warranty on your products?
Yes, every Official Charms purchase includes a 12-month limited warranty covering manufacturing defects and material flaws.
Can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.