Returns & Exchanges
At Official Charms, we want you to love every piece you wear, which is why we offer a 30-day return window for all unworn fashion items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original jewelry boxes or garment bags, ensuring the invoice or return slip is included inside.
Affix the Label
Print the prepaid shipping label provided via email and attach it firmly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing